ZoadiHow can we help?
Tell us what's going on and we'll get back to you — usually within two business days. Most questions are answered on the FAQ; if yours isn't, the form below reaches a real person on the Zoadi team.
Account & sign-in
Trouble signing in, verification codes, email or phone changes, closing your account.
Profile & verification
Getting your profile verified, editing details, photos not uploading, visibility settings.
Matches & messaging
How matching works, refining your preferences, questions about a match or a conversation.
Family & friend accounts
Inviting a parent or friend as a helper, setting or changing their permissions, removing access.
Privacy & your data
Requesting a copy of your data, correcting information, or permanently deleting your account and data.
Payments & billing
Charges you don't recognise, receipts and invoices, subscription or refund questions.
Safety & reporting
Report a suspicious profile, harassment, a fake account, or anything that doesn't feel right.
Feedback & feature ideas
Tell us what's working, what isn't, and what you'd like Zoadi to do.
Something else
Not sure where it fits? Pick "Something else" on the form and describe it in your own words.
- Use the email address on your Zoadi account so we can find it quickly.
- Tell us which device and app version you're using if it's a technical issue.
- Include a screenshot if you can — it often saves a round of questions.
- For a profile or safety report, include the person's name and how you came across them.
- Never share your password, payment card number, or verification codes with us — we'll never ask.
Urgent safety or security concern? If you believe someone is in danger, contact your local emergency services first. For time-sensitive account-security issues you can also email admin@zoadi.com or call +1 (919) 475 0312 during business hours.
Ask your question.
Fill in the form and we'll reply by email. There's no wrong way to ask — the more context you give, the faster we can help.
- A real person reads every message.
- Typical reply time is two business days.
- Your details are used only to answer your request.
Your request is in.
Thanks — we've received your question and someone from the Zoadi team will reply by email.